St. Croix Car Rental FAQs
St. Croix Car Rental FAQs
What are the requirements to rent a car on St. Croix?
To rent a car on St. Croix from Centerline, you need a valid driver’s license, a major credit card in the same name as your driver's license, and you must be 25 years of age or older. The main driver and any additional drivers must be present to rent a car.
What is the credit card policy?
Credit cards with a major credit vendor logo, such as MasterCard, Visa, American Express, and DiscoverCard, are accepted to rent a vehicle. For rentals 1-30 days, a minimum authorization of $250 or an amount equal to the price of the rental, whichever is greater, is held on the card. This is a hold, not a charge, and will be released at the end of the rental, assuming there are no outstanding charges.
You may close out the rental in cash if there are no damages to the vehicle upon return.
Can I use a debit card?
Yes, Centerline Car Rentals accepts debit cards. The debit card must have a major credit card logo on it and the cardholder’s name must match the name on the renter’s driver’s license. When using a debit card, the renter MUST accept the daily Collision Damage Waiver, and a deposit equal to the total rental invoice plus $500 will be held on the card.
Centerline will release the deposit as soon as the rental is returned; however, it is dependent on your bank to release the funds back to your account.
What is Collision Damage Waiver (CDW)?
Collision Damage Waiver is a waiver of financial responsibility for the renter for a damaged vehicle. It is NOT insurance; however, in some instances your liability would be reduced to a $500 deductible. There is an option during our reservation process to add the CDW.
Do you drive on the left side of the road on St. Croix?
Yes, we drive on the left side of the road on St. Croix. It’s one of the charms of our rich history.
Check out our KEEP LEFT blog to learn more and start preparing for the adjustment.
Do rental cars on St. Croix have the steering wheel on the left?
St. Croix drives on the left, but rental cars are American vehicles with left-hand steering.
Are special driving permits required to drive in the USVI?
There are no special permits required to drive a rental car in the USVI.A renter with a valid driver's license from their country of residence may rent a vehicle with Centerline Car Rentals. The U.S. Virgin Islands does not require a special permit for international drivers.
Is there a fee for additional drivers?
Yes, a daily fee for additional drivers applies. Please select Additional Drivers during the reservation process or notify the rental agent of additional drivers when picking up your rental car.
There is no additional driver fee for a spouse. Our policy requires a spouse have the same last name or proof of marriage (i.e. marriage certificate) be provided.
Can you pick me up from my hotel, vacation rental, workplace or home?
Driving in an unfamiliar place can be stressful—and in the USVI, we drive on the left side of the road. If you'd rather settle in before navigating island roads, Centerline can pick you up from your hotel or vacation rental on St. Croix.
If you live on St. Croix and need temporary transportation, we can pick you up from your workplace or home.
Contact our Mid-Island location to arrange pickup service.
Are there any hidden fees?
No. At Centerline, we believe in straightforward, fair business practices. Learn more about our No Surprises Quote™.
What should I do if my flight is delayed?
We meet all flights arriving at the St. Croix Airport! The Centerline Car Rentals counter at the Henry E. Rohlsen Airport (STX) is open for the arrival of all flights, even if they're delayed. Share your flight details when booking online to ensure that our team knows when to expect you. We are aware of flight delays, so if we know you're on a delayed flight we'll be able to plan accordingly.
If your flight is delayed by a day or more, please contact us at 888-288-8755 to confirm your expected arrival day and time.
If arriving by seaplane, our Christiansted office is across the street from the seaplane terminal. The Christiansted office closes at 5:30pm. If your flight is arriving after 5:30pm, please call to make arrangements with our rental agent.
What if I am departing on an early flight?
Centerline's Henry E. Rohlsen Airport Returns office opens 2 hours before the earliest flight departure. There is a key drop at the Terminal Rental Counter inside the Airport that can be used if the Rental Car Return Office and Terminal Rental Counter are closed. Please leave your vehicle in a designated Centerline parking space.
Are car seats and booster seats available?
Yes, for a modest fee you may rent a car or booster seat. Select the car seat option during the rental process to ensure availability. You may add up to four car or booster seats to your reservation.
Note: Renters must install the car seat themselves for liability purposes.
If you need a car or booster seat, you may also need additional gear. Read our Traveling to St. Croix with a Baby blog to learn about baby gear rentals available on island.
Are vehicles allowed off road?
None of Centerline’s rental vehicles are allowed off road. This includes 4×4 vehicles.
What if I need roadside assistance?
Call us and we will do everything we can to help. If you need roadside assistance after regular business hours, the glove compartment of each vehicle contains a list of tow truck companies that are contracted by Centerline to provide after-hours service to our customers. Our primary towing partner is Pelle’s Towing at 340-513-2487 or 340-778-2375.
What is your cancellation policy?
Centerline Car Rentals does not charge a fee for cancelling your rental car reservation. We thank you for giving us a heads-up and we hope you will be back. The courtesy of 24-hours notice is appreciated.
How do I cancel a reservation?
To cancel your rental car reservation, contact us the same way you did to book the vehicle or call any of our phone numbers. You may cancel on our website if you have your confirmation number. Please do not use Facebook Messenger or other social media outlets to manage your reservation.
What is your fuel policy?
For your convenience, each Centerline rental vehicle comes with a full tank of gas. In mutual fairness, we ask that you return your vehicle full.
Note: there is not a gas station next door to the Airport, so plan ahead when returning your rental car.
Make note of nearby gas stations to find the best option to fill-up before drop-off
Where can I return my rental vehicle?
Your vehicle may be returned at any of our rental car locations. You just need to let us know at the time of the rental where you plan to return your vehicle. There is a drop charge for certain combinations of pick-up and drop-off: Christiansted-Airport; Christiansted-Mid-Island; Airport-Christiansted; Mid-Island-Christiansted.
Learn more about our Airport Rental Car Returns location.
Can I choose the color of my car?
No, it is not possible to pre-select the color of your rental car due to the logistics involved in the fleet rotation.
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