We Respect Your Privacy
Last updated: April 12, 2024
Centerline Car Rentals wants you to feel 100% comfortable with giving us your personal information. Below you can learn more about how we collect, use, disclose, and safeguard your information when you visit our website or use our services. The bottom line: we respect your privacy.
Collecting Personal Information
When you make a reservation or rent a vehicle with Centerline Car Rentals, we collect personal information in order to provide you with exceptional service. That information may include your name, email address, home and/or business address, phone number(s), date of birth, payment details, and any other information needed. This information may be collected on our web site, over the phone or in-person. Only authorized personnel are permitted to access personal data in the course of their work. We will retain your personal information for as long as necessary to fulfill our commitment to you.
You may request to review the personal information we have for you at any time by contacting Centerline. You may also view or cancel a reservation online using the links on the top right of this page.
Centerline does not offer services to any person under the age of 25 and, therefore, should never be in a position to collect their personal data. Consistent with the U.S. federal Children’s Online Privacy Protection Act of 1998 (COPPA), we will never knowingly request personal information from anyone under the age of 13 without requiring parental consent.
Third-Party
Reservations: Centerline partners with TSD for our reservations system. TSD is committed to industry best practices when handling sensitive data. TSD uses a variety of methods to protect information against unlawful accessing or processing. You can learn more about TSD’s integrity and confidentiality here: www.tsdweb.org.
Email marketing: Centerline uses ActiveCampaign as our email marketing platform for enewsletters and promotional emails. Here you can review ActiveCampaign’s Privacy Policy.
Usage: We may collect information about how you interact with our website, including your IP address, browser type, operating system, and pages visited. We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookies through your browser settings.
Using Personal Information
We will use your contact information to confirm your rental car reservation at the time of making your reservation, to send you promotional emails and newsletters, and to follow up after your reservation. You may also choose to have your receipt emailed to the email address provided once your rental car is returned.
These emails will come from Centerline via third party partners as outlined above. You may opt out of our promotional emails and newsletters at any time using the link provided at the bottom of those emails. You also have the option to receive SMS text messages regarding your reservation and may opt-out at any time.
Sometimes we review who is opening our emails and choose to pare down the list based on who is opening and clicking. It’s not you, it’s us. This helps us keep our list size manageable and cost-effective. Don’t worry, if you ever feel like we’ve fallen out of touch, you can always check-in!
We may use your information to analyze trends, monitor and improve our website and marketing efforts, and personalize your experience. We may also share your information with third-party service providers who assist us in operating our website, processing payments, or delivering services to you. Additionally, we may use third-party platforms to help us curate and target advertisements. Finally, we may disclose your information to comply with applicable laws, regulations, or legal processes.
Other ways we may use the personal data collected directly or via third party:
- fulfill your reservation or respond to your inquiry;
- operate our website;
- communicate information regarding your reservation or rental. These communications are transactional or service related and will be sent via email, text, or phone calls;
- provide you with promotions;
- improve our operations and services;
- better understand our customers’ preferences;
- tailor and personalize our services, promotions and offers to our customers, including targeted offers and ads relevant to your interests through our website, third-party sites, or on other devices you may use;
- interact with you in person, through our services, via email, text message, push notification, phone calls or on third-party platforms (such as social media sites);
- provide you with, and improve, relevant marketing (including via email, direct mail, phone or text message) or offers from us and our partners, and to inform our advertising and marketing campaigns;
- defend, protect or enforce our rights or applicable terms of service;
- prevent fraud or the recurrence of fraud;
- assist in the event of an emergency; and
- comply with applicable law.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at enews @ ccrvi.com.
By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use this website.